Retention: Auto-apply Retention Label Doesn't Apply To Items In A Mailbox

By Ashwin Venugopal -

 






Symptoms

Using a query that contains particular words, phrases, or values of searchable characteristics, you can set up an auto-reply retention label. But in your company, the label does not automatically apply to the items in a user's email. 

Cause

This issue may occur for one or both of the following reasons:
  • The user applied a personal tag to the items that should be auto-labeled or to folders that contain the items that should be auto-labeled. 

  • A Message Records Management (MRM) policy applied a retention policy tag to folders that contain the items to be auto-labeled. 

Resolution

If the user has assigned a personal tag to either the items or the folders  housing those items, eliminate the personal tag. However, if a retention policy tag form an MRM policy has been applied to the folders containing the items, discontinue the retention policy tag associated with the MRM retention policy. 

Conclusion

The issues related to auto-apply retention label are resolved with the help of above measures. 


























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